Returns Policy

Returns Policy

At Raised by Lions Coffee Roasters, we take the quality and safety of our food items seriously. For safety reasons, please note that all food items cannot be returned unless they are defective. If you receive a defective food product, please follow our return policy:

Return Policy for Food Items:

1. Defective Food Items:

• If you receive a food product with quality issues or if it arrives damaged, please contact us within two weeks of receipt.
• We will request a photo and detailed description of the issue to process your return or replacement.

2. Refunds and Exchanges:

• Refunds will be issued to the original payment method used for the purchase in cases of defective food items.
• Exchanges can be arranged for damaged or defective food items.
• Shipping charges are non-refundable unless the return is due to an error on our part.

Return Policy for Non-Food Items:

For non-food items, we want to ensure your satisfaction. Here is our return policy:

1. Unopened and Unused Items:

• Non-food items must be returned in their original, unopened, and unused condition.
• We accept returns on unopened non-food items within 30 days of purchase.

2. Quality Concerns:

• If you receive a non-food product with quality issues or if it arrives damaged, please contact us within two weeks of receipt.
• We will request a photo and detailed description of the issue to process your return or replacement.

3. Refunds and Exchanges:

• Refunds will be issued to the original payment method used for the purchase.
• Exchanges can be arranged for damaged or defective non-food items.
• Shipping charges are non-refundable unless the return is due to an error on our part.

Return Policy for Customizable Items:

Customizable items are made to order and cannot be returned unless they are defective. If you receive a defective customizable item, please contact us within two weeks of receipt. We will request a photo and detailed description of the issue to process your return or replacement.

Please note that our return policy is subject to change and may vary depending on specific products. We recommend reviewing the specific return instructions provided with your purchase or contact our customer service for personalized assistance. Your satisfaction is our priority, and we are here to address any concerns you may have.